FAQ

  • Q What's the payment terms?

    A Usually by T/T, 30% deposit and the balance paid before shipment, L/C is also acceptable.
  • Q What's the packing way?

    A Commonly we use shrink films or kraft paper, also we can make as per customers' requirements.
  • Q What's the delivery time for samples and mass production?

    A (1). 2-3 weeks to open the new moulds and make free samples.
    (2). 3-4 weeks after receipt of deposit and confirmation of the order.
  • Q What certification do you have? What's your standard?

    A We have ISO certification. Our standard is DIN, AAMA, AS/NZS, China GB.
  • Q Can you produce aluminum profiles by drawing?

    A We have professional engineer to design CAD drawing and establish mould according to customers' requirement.
  • Q What is your MOQ?

    A 500kg for general products. More than 5 tons for new products.
  • Q How does your factory do regarding quality control?

    A "Quality is our life". we  focus on the quality with high attention during all the period from the production to the packaging .
  • Q How much is the sample cost?

    A The sample is free. 
  • Q What information do I need to provide a quote? Do you have a product quotation form?

    A (1).solar panel size and number,drawings,roof(what kind of roof) or ground.
    (2).If you provide complete information, we will provide detailed quotation form.
  • Q Does your product support customization? Can I put a logo on the product?

    A (1).Yes. You only need to provide drawings.
    (2).Yes,of course.
  • Q Does your product support third-party testing, such as SGS?

    A

    Of course. We will try our best to provide reports according to your requirements.

    of course. We will try our best to provide reports according to your requirements.
  • Q When sending an enquiry, how long will I receive a reply?

    A
    Due to the time difference, we may reply later.
    But we try to reply within 24 hours of your email.
    Due to the time difference, we may reply later. But we try to reply within 24 hours of your email.
  • Q Can I visit where your company is?

    A #F508,Huachang Oriental Plaza, Zhangjiagang City, China
  • Q Does your company participate in the exhibition? What is the specific exhibition?

    A Yes.
    We often participate in photovoltaic exhibitions at home and abroad.
  • Q Are you a trading company or a factory?

    A We have our own factory.
  • Q What are your working hours?

    A From 8:30am to 5:00pm
    From Monday to Saturday

CONTACT INFORMATION

ADD: F508Huachang Oriental Plaza11Renmin East Road.
TEL&FAX: 86-512-56885699
PHONE: 86-13501713771
E-MAIL: sinpo@sinpo-metal.com
WHATSAPP: 13501713771

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